Community Engagement for Social Inclusion


Step 6. Make

Make it happen by supporting, feeding and facilitating

The process of carrying out the community engagement process, the action itself and implementation with the citizens of a given community, requires nurturing, facilitation and some time and attention. Meaning, that a facilitator is required to be on hand throughout the whole process, to create mechanisms that reinforce the results (either by training, mentoring or other forms of capacity building).

Key issues include maintaining contact; remembering and reiterating the common goals; researching funding to implement the ideas; or giving mentoring support for the implementation of civic actions or urban solutions. These techniques need to be supportive and flexible to allow for amendments and even reinvention if the planned actions do not achieve the desired results.

Largo do Cantinho: Participatory Solution for Public Space

Good practice in Lisbon, Portugal (Neighbourhood/Bairro 2 de Maio, Ajuda)

In bairro 2 de Maio/ Neighbourhood 2 Maio, a BIP ZIP project called “2 de maio every day”, promoted citizenship engagement in urban regeneration, including both private housing and public spaces. Being an area of social housing with social inclusion issues and low social participation, involving the community to participate was a challenge which required the creative combination of several engagement methods. The space to regenerate during this one year project was collectively chosen through the process of a participatory urban needs assessment, achieved by door-to-door consultations and a survey. The selected space was on the confluence of the two main areas - the middle class private housing and social housing.

To begin the process of participatory regeneration, an ‘ideas competition’ was promoted to students on the neighbouring campus. These ideas were then presented to the community to be validated, over several months. Engagement methods included assemblies, door-to-door consultation and a survey. The best ideas were then put to a public vote and a facilitation process was launched for the best ideas complementation. The chosen public space was successfully renewed with the joined forces of a local NGO, the municipalities, the local residents and the neighbouring campus of architecture and urbanism students.


All neighbourhood inhabitants, with involvement of students